How to Increase Customer Retention By 1000%

Did you know that there are “trigger” words and phrases that can cause you to lose your customers for good—just within the first 5 seconds of conversation? As you know, the wrong tone of voice and negative body language can ruffle your customers’ feathers. So why would certain words and phrases be more likely to repel them permanently?

Well, trigger phrases and words can be particularly harmful to your business because they convey offensive messages to the customer. Not just obvious trigger words like “stupid” or phrases like “you’re doing it wrong”, but rather everyday words and phrases that you could be using in everyday interaction!

Phrases and Words to Avoid…and Their Positive Alternatives

“No” and

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